By: Jordyn Tilchen//
In case you haven’t already heard, Ticketmaster agreed to provide their customers with vouchers for general admission events in a class action settlement that was closed in 2013. In summary, the lawsuit that was filed by Curt Schlesinger against Ticketmaster alleged that Ticketmaster did not fully disclose to their customers all of their shipping and processing fees. As a result, they reached an agreement where Ticketmaster would provide eligible customers with vouchers towards future purchases.
If you’re anything like me you scrambled through your Ticketmaster account to find out how, if in any way at all, this settlement affected you. When I logged into my account I was pleased to see that I’ve been granted nine free pairs of general admission tickets, along with several $2.25 credits that can be used any time between now and June 18, 2020.
So how can you find out if you’ve been granted any vouchers? It’s easy! First and foremost, think back your first ever Ticketmaster purchase. Did it take place between the years of 1999 and 2013? If the answer is yes, it’s very possible that Ticketmaster has granted you some vouchers and that they’re sitting in your account as you’re reading this!
Once you decipher if you’re included in this group of customers, it’s time to take a look at your account. Log onto Ticketmaster and underneath the search bar where you typically search for the artist, team, or venue, you’ll see ‘[your name]’s Account.’ Click through, and on that page there will be an option to see your active vouchers. There it will list everything that Ticketmaster owes you from the settlement.
Of course, these vouchers are not redeemable for just any event, and they can only really be used for general admission concerts that are included on Ticketmaster’s ‘Eligible Events’ page. On the same page as your vouchers you’ll have an option to click through to see the list of eligible events, but I’ll warn you, the tickets go fast! Already, Ticketmaster customers have redeemed $20 million worth of tickets using these vouchers, and Ticketmaster will be honoring them until 2020, when they expire.
Ticketmaster will be updating the ‘Eligible Events’ page weekly, so if you have vouchers you would like to use it’s important to keep a careful watch on this list as it expands. Again, Ticketmaster can only redeem a certain amount of vouchers per event so they run out very quickly.
I hope that by reading this you now have a better understanding of the settlement and what it means for you. Go check your accounts and redeem your vouchers—and of course, don’t forget to let us know how you liked the show!